Your Last Mile. Revolutionised.

Track every minute, from your store to your customer’s door. Radaro reduces your operational costs whilst offering real-time insights over your in-house and third-party service providers with unprecedented customer insights. Transform your last mile and service delivery, today.

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Trusted by Global Enterprise Brands

 
 

SEEING IS BELIEVING

They say that the proof is in the pudding! Book a demo to see how Radaro can improve your delivery efficiencies by more than 30% and create an engaging branded customer experience. Revolutionise your last mile and service delivery, today.

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For Managers

Create and manage jobs, simplify dispatch and track driver locations and service/product deliveries, all through one easy-to-use portal, accessible whenever and wherever you need it.

For Customers

Your customers have better things to do than waste their day waiting for a delivery. With Radaro, they are kept informed for the entire experience! Radaro uses AI and Machine Learning to provide accurate planned delivery times. Then allows your customer to watch your drivers moving location when they are on the way, getting a live ETA, and instantly rate their experience, keeping everyone in the loop.

For Drivers

Work orders and optimised routes sent directly to driver devices. Upload job completion/delivery confirmations on the spot. Allowing drivers to work faster, earn more, and reduce time lost by admin.

Interested in what Radaro has to offer for your business?
Check out our key features here!

More Than A Platform.

It's A SOURCE OF TRUTH. AN EFFICIENCY POWERHOUSE. A GAME CHANGER.

Live tracking is just the beginning. Radaro simplifies the most complex supply chains giving business managers the insights needed to make better decisions and reduce costs; all whilst improving your customer’s experience.


Network utilisation, Net Promoter Scores (NPS),  job efficiency and real-time customer ‘saves’… These are some of the burning topics our clients are talking about.

Modular Software Architecture

A single sourced platform for complete outbound execution

  • Simple Driver Onboarding

    Radaro can be mandated over your own or contracted workforce. Simply invite them as a driver to Radaro, allocate jobs and off they go. 

  • Cloud Architecture

    Radaro is securely cloud-hosted, meaning no CapEx, no on-premise installations with access to Radaro wherever you are as long as you have an active internet connection.

  • API Driven

    Radaro is API First, meaning Radaro can integrate with your source system, may it be WMS, TMS, RMS, OMS, POS or Booking tool.

  • Powerful Reporting

    Radaro digitises every touchpoint of the execution. This means you have access to rich data insights over your entire driver network.

  • World Class Support

    From onboarding to project management and ongoing support, you can expect the best-in-industry support from Radaro.


Increase Operating Efficiency

- Radaro means faster delivery times, fewer missed deliveries and maximum driver efficiency. We've helped clients improve productivity by 30% of owned and contracted teams.


Boost Profit

- Radaro customers make more bookings, more often. Radaro enhances operations to fulfil increased orders and decrease cost per delivery, reducing missed deliveries by 25%.


Own the Customer Experience

- Connect with your customer on another level through Radaro's white-labelled customer interface, boosting customer satisfaction by more than 100% .


Enabling Innovation For Tomorrow

- Algorithm based auto- allocation, big data analytics , blockchain, and machine learning over real-time performance data enables the dynamic creation of forward-thinking strategies and business model evolution.

Customer Care Teams

  • Job Scheduling

    Schedule Jobs for today, tomorrow or any day in the future with no limitations.

  • Live Network Visibility

    View live ETA's and Job updates from the field in real-time with complete transparency. 

  • In-Field Email Escalations

    Identify upsell opportunities, be notified of a customer enquiry or record a COD - Email escalations can be used in many ways to be notified of anything you need to know about a Job.

  • Branded Experiences

    Your customers, your Brand. Provide your customers with a Branded digital experience including arrival notifications (SMS/Email) and live-tracking.

  • Comprehensive Job Reports

    Generate digital job receipts containing every touchpoint of the job and share reports with customers via public URL.

Dispatch Operations Teams

  • Pickup/Collection Workflow

    Create a digital footprint and driver chain of custody during collection processes including photos and collection notes.

  • Route Optimisation

    Drive further operational efficiencies and savings with optimised routes based on advanced logic and real-time traffic. It's mathematics in motion!

  • Transit Label Scanning

    Create driver chain of custody and inventory updates with transit label scanning. 

  • Driver Checklists

    Setup chain of responsibility checklists with configurable questions to ensure driver compliance at the start of their day or during jobs.

  • Driver Skill Sets

    Restrict jobs to drivers based on their Skill Set and Qualifications. This could be the ability to perform a type of work, service a type of customer or drive a type of vehicle. The choice is yours.

Drivers and Technicians

Delivery and Service Use Cases

  • Digital POD

    Capture hard, visual evidence of their completed work with Digital POD's. Radaro allows you to capture photos, customer signatures and make comments at a point of Job completion. 

  • Pre Inspections

    Allow your drivers to capture visual evidence by performing a pre-work inspection (such as any imperfections to a site or existing condition) prior to beginning work.

  • Document Scanning

    Ensure that all the documentation related to a job is kept in one place, by enabling drivers to capture, attach and tag documents simply by using the camera on their device.

  • Sign on Glass

    Eliminate paper-based POD's and capture digital confirmations with Sign on Glass. 

  • Driver Fatigue Management

    Easily manage driver fatigue with interval-based break alerts and break status updates via API. 

Customer Experience

  • Upcoming Visit Notifications

    Provide customers with branded pre-arrival notifications and arrival windows ensuring lesser failed job rates.

  • Live-Tracking

    Provide your customers with a live-tracking experience Branded as you! No downloading Apps or portal logins - all in a microsite on a browser native to their device.

  • Customer Queuing

    Eliminate customer anxiety whilst setting expectations on upcoming visits with positions in the driver's job queue that updates dynamically as jobs are completed.

  • 5 Star Ratings

    Capture customer sentiment from the field quickly and efficiently with 5 Star feedback. Be notified immediately when a customer provides low feedback over their experience.

  • NPS/C-Sat Surveys

    Measure customer loyalty to your brand with Radaro NPS Surveys. Customisable NPS allows the capture of feedback specific to multiple business areas within your Brand. 

Modular Software Architecture

One platform for everything last-mile.

A single sourced platform for complete outbound execution

  • Simple Driver Onboarding

    Radaro can be mandated over your own or contracted workforce. Simply invite them as a driver to Radaro, allocate jobs and off they go. 

  • Cloud Architecture

    Radaro is securely cloud-hosted, meaning no CapEx, no on-premise installations with access to Radaro wherever you are as long as you have an active internet connection.

  • API Driven

    Radaro is API First, meaning Radaro can integrate with your source system, may it be WMS, TMS, RMS, OMS, POS or Booking tool.

  • Powerful Reporting

    Radaro digitises every touchpoint of the execution. This means you have access to rich data insights over your entire driver network.

  • World Class Support

    From onboarding to project management and ongoing support, you can expect the best-in-industry support from Radaro.

  • Job Scheduling

    Schedule Jobs for today, tomorrow or any day in the future with no limitations.

  • Live Network Visibility

    View live ETA's and Job updates from the field in real-time with complete transparency. 

  • In-Field Email Escalations

    Identify upsell opportunities, be notified of a customer enquiry or record a COD - Email escalations can be used in many ways to be notified of anything you need to know about a Job.

  • Branded Experiences

    Your customers, your Brand. Provide your customers with a Branded digital experience including arrival notifications (SMS/Email) and live-tracking.

  • Comprehensive Job Reports

    Generate digital job receipts containing every touchpoint of the job and share reports with customers via public URL.

Customer Care Teams

Dispatch Operations Teams

  • Pickup/Collection Workflow

    Create a digital footprint and driver chain of custody during collection processes including photos and collection notes.

  • Route Optimisation

    Drive further operational efficiencies and savings with optimised routes based on advanced logic and real-time traffic. It's mathematics in motion!

  • Transit Label Scanning

    Create driver chain of custody and inventory updates with transit label scanning. 

  • Driver Checklists

    Setup chain of responsibility checklists with configurable questions to ensure driver compliance at the start of their day or during jobs.

  • Driver Skill Sets

    Restrict jobs to drivers based on their Skill Set and Qualifications. This could be the ability to perform a type of work, service a type of customer or drive a type of vehicle. The choice is yours.

  • Digital POD

    Capture hard, visual evidence of their completed work with Digital POD's. Radaro allows you to capture photos, customer signatures and make comments at a point of Job completion. 

  • Pre Inspections

    Allow your drivers to capture visual evidence by performing a pre-work inspection (such as any imperfections to a site or existing condition) prior to beginning work.

  • Document Scanning

    Ensure that all the documentation related to a job is kept in one place, by enabling drivers to capture, attach and tag documents simply by using the camera on their device.

  • Sign on Glass

    Eliminate paper-based POD's and capture digital confirmations with Sign on Glass. 

  • Driver Fatigue Management

    Easily manage driver fatigue with interval-based break alerts and break status updates via API. 

Drivers and Technicians

Delivery and Service Use Cases

Customer Experience

  • Upcoming Visit Notifications

    Provide customers with branded pre-arrival notifications and arrival windows ensuring lesser failed job rates.

  • Live-Tracking

    Provide your customers with a live-tracking experience Branded as you! No downloading Apps or portal logins - all in a microsite on a browser native to their device.

  • Customer Queuing

    Eliminate customer anxiety whilst setting expectations on upcoming visits with positions in the driver's job queue that updates dynamically as jobs are completed.

  • 5 Star Ratings

    Capture customer sentiment from the field quickly and efficiently with 5 Star feedback. Be notified immediately when a customer provides low feedback over their experience.

  • NPS/C-Sat Surveys

    Measure customer loyalty to your brand with Radaro NPS Surveys. Customisable NPS allows the capture of feedback specific to multiple business areas within your Brand. 

Create class-leading customer experiences

Customer satisfaction is the lifeblood of every business. Let us help you improve it.

Contact Us

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A Growing Global Presence

A Report Card Worth Talking About

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Unique Global Implementations

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Daily Users

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Unique Customer Ratings

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Customer Notifications Per Month

Radaro has been a great addition to the Plush Delivery Service. The anticipation whilst tracking the truck arrival has given customers great satisfaction.. It was also a great tool during extreme Covid times when only contactless delivery was an option, with drivers taking pictures to confirm their delivery instead of signing on paper.

Plush - Think Sofas

...this included the implementation of Radaro, a new ‘uber-style’ platform that streamlines and optimises service networks during the ‘last mile’ of service delivery. Through Radaro, Miele achieves an average of 4.7/5 stars and over 80 per cent of customer ratings are 5/5 stars

Miele

Retail Distribution

Radaro allowed us to revolutionise our customer experience for delivery in partnership with our national 3PL carrier network.

JB Hi-Fi

Retail

Radaro is extremely easy to use. All the functions were easy and clear to understand and navigate. The reporting feature helped provide a quick snapshot of key information, which was able to be customised for a specific time period and a specific driver. 

Coco Republic

Create world-leading customer Experiences

Customer satisfaction is the lifeblood of every business. Let us help you improve it.

Contact SalesBook a Demo