ASKO and Radaro partnership delivers 4.8 stars
Since partnering with Radaro in July to improve the last mile experience for customers, Asko has now completed over 3,500 deliveries with an overall rating of 4.8 out of 5 stars.
Radaro’s real-time delivery solution enables Asko customers to track their delivery and know when their order will arrive.
Asko national logistics manager, Steven Angell said, “The Radaro system is part of Asko’s ongoing commitment to innovation across the business and delivers on the promise to our customers of excellent service.”
Radaro managing director, Brenton Gill described the results as impressive. “By Radaro’s standards, Asko would be one of the top performing customer focused supply chain clients on our platform. Their systemisation and execution against customer promise is second to none, and the results speak for themselves. On last check, they achieved a feedback rate of close to 35%, which is world-class.”
Radaro also provides accelerated insight on the day of delivery to the customer care team, bringing efficiencies in the time and cost to serve clients from a call centre level.“
Asko has also deployed a number of Radaro modules to ensure the customer service team have real-time insights into day of delivery management. This delivers significant ROI around reductions in call wait times and far greater customer satisfaction as can be seen through Asko’s ratings,” Gill added.
Appliance Retailer: https://www.applianceretailer.com.au/asko-and-radaro-partnership-delivers-4-8-stars/#.YWYQZ-ZnRev.link