Radaro delivery management software not only provides visibility and transparency across your last mile, but also contains a number of features that can assist you to minimise your failed and futile deliveries.
As discussed in our previous Blog – What do Failed Deliveries Cost Your Business?, there are several common reasons that lead to delivery failures.
As discussed in our previous Blog – What do Failed Deliveries Cost Your Business?, there are several common reasons that lead to delivery failures.
What causes deliveries to fail?
The most common reasons leading to delivery failures are:
- Address error
- Not home
- Incorrect stock
- Damaged goods
- No access or Safety issue
Key Radaro features addressing the causes of these common failures
Customer Communications
Communicating with your customers is key.
Consumer expectations are higher than ever, so providing transparency throughout the delivery schedule will provide a better customer experience.
Radaro offers both SMS and email communication channels and several different points throughout the supply chain journey to notify customers of their upcoming delivery.
The In-Progress message that advises the Driver is on his way, is accompanied by a live tracking link providing your customers an Uber-like experience with accurate real-time ETA and visibility of the approaching Driver.
Scheduling and Accuracy
It’s one thing to let people know when their goods are arriving, but if they need to be home to collect the goods, accurate scheduling is vital.
Radaro Route Optimisation not only produces the most effective and efficient route for your available Drivers, but it also communicates accurate delivery windows to customers via SMS and/or email.
This enables customers to arrange their schedule accordingly and ensure they are home and available to welcome the delivery driver or contact you in advance to reschedule.
Incorrect stock
Having packed the wrong item or missing items for a delivery is frustrating for all parties.
If you are using Barcodes (Transit Labels) with your goods, the use of a Barcode scanning tool assists Drivers, to ensure they have the correct goods on board for delivery.
The Radaro App will advise Users if items have not been scanned on, minimising the potential of trucks leaving the warehouse without all the required goods.
Damaged Goods
Goods being damaged during transit is an unfortunate occurrence but if you don’t understand at what point the damage is occurring, how can you minimize future damages?
By recording the status of goods throughout their journey, you can ascertain if the damages are caused by movement during transit or poor packaging for example.
With the use of Radaro Pick Up and Pre Job checks, Drivers can take photos and add notes/comments at the point of collection and at delivery allowing you to assess when damage may have occurred. Understanding the point at when goods are being damaged enables you to address potential issues and minimise recurrences and future goods being damaged.
Incorrect Address
For many businesses, it is standard practice to have a team contacting customers to confirm the delivery address and schedule deliveries.
While this is generally a time consuming task, it becomes more time consuming when people today do not answer calls and in particular calls from unknown numbers.
With the new Radaro Dynamic Self Scheduling module, you can automate this task by sending customers an SMS that enables them to select their preferred delivery date and delivery window, as per your pre-defined schedule and availability. Customers can also verify their address and add comments.
