Key Platform Features

Powered by cloud and smartphone technology, Radaro offers a live management portal, driver app and customer notifications to create frictionless last mile experiences on the front end and improve efficiencies and visibility on the back end.

How it all works

Control

Gain complete control and visibility over your 3PL and owned fleet with real-time tracking, location updates, and optimised driver routes. Streamline job management and reporting with digitised tools, reducing administrative tasks and increasing efficiency. Experience the benefits of powerful automation and total business control with Radaro.

Transparency

Radaro bridges the gap between you and your customers by providing real-time visibility, accurate ETA updates, and seamless feedback collection for product and service deliveries. Enhancing communication, it fosters a stronger reputation and bolsters brand loyalty.

Data

Enhance your daily operations and reduce business overheads with Radaro’s robust analytics. Optimise driver performance, pinpoint superfluous expenses, elevate profits, and propel your service delivery to extraordinary heights.

Unique Radaro feature sets to provide visibility and control to every stakeholder

Radaro can be implemented across your in-house or contracted workforce. Simply, send an invitation to the individual as a driver within the Radaro platform, assign tasks, and they can begin work immediately.

Configure customised checklists, such as Start Shift/End Shift chain-of-responsibility checklists or on-site job checklists, incorporating API and Email escalation protocols.

Limit job assignments for drivers according to their specific skill sets and qualifications. This may encompass the capacity to execute a particular task, cater to a distinct clientele, or operate a designated vehicle category. The decision remains at your discretion.

Say goodbye to hour-long paper-based planning! Radaro’s advanced multi-algorithm route optimisation engine backed by AI and ML (machine learning) will efficiently plan your routes based on constraints unique to your operation. Radaro uses multiple optimisation constraints to account such as, driver shift times, skill set restrictions, vehicle capacity including dynamic pickups and many more to efficiently plan routes uniquely to your business operations.

Streamline outbound job planning and enhance customer experience with providing the flexibility of choosing a delivery schedule that works for them. Radaro Bookings allows for Zone and Capacity based customer scheduling whilst providing complete transparency to front-end and back-office teams for maximum utilisation.

Radaro driver apps are natively available on both iOS and Android devices. This means no special devices are required – download the app, login and drivers are ready to go!

Manage driver fatigue with take-a-break reminder notifications, break scheduling and automatic force-offline capability.

Capture unlimited Photos at each outbound touch-point whether it is a pickup, delivery or on-site task your drivers are performing. In addition to this, drivers can make comments, capture signatures and scan documents through a mandated or optional workflow.

No mobile reception? No problem! Drivers will still be able to execute jobs as normal using their Radaro app. All captured information including photos, notes, signatures will cache offline in the app and upload to the cloud the instant it detects and active data connection.

Radaro offers a streamlined solution for tracking the movement of drivers and packages. By utilizing the built-in cameras of mobile devices, our software enables barcode and transit label scanning to establish a reliable chain-of-custody. Scan-on and scan-off events are captured by Radaro and promptly integrated with inventory systems via API. Moreover, our software can be easily installed on Zebra-powered mobile computers, which support infrared (IR) scanning for even greater accuracy.

Radaro’s top-tier Business Intelligence reporting instruments deliver comprehensive analytics tailored to all stakeholders. Whether your interests lie in panoramic dashboard insights encompassing pivotal metrics like DIFOT, service times, feedback averages, and acquisition rates, or in a meticulous examination of driver and operational data at a granular level, Radaro provides a full spectrum of analytics solutions. Empowering you to harness your data, your way.

Regardless of whether you’re overseeing your in-house team or a contracted workforce, Radaro ensures complete transparency of your outbound network. By sending frequent pings to driver devices, Radaro updates their location in real-time, guaranteeing uninterrupted supervision of both your operations and drivers while they’re active and on-shift.

Radaro offers tailored access levels to accommodate each stakeholder in your operations. From observer perspectives offering view-only access, to call centre interfaces that provide a consolidated view across multiple Radaro instances, to Sub Brand perspectives which key clients can use for self-service access to their own delivery data, Radaro augments and streamlines operations with stakeholder-customised views.

Alleviate customer apprehension and establish clear expectations through tailored event-based SMS and Email notifications. Radaro offers versatile notification settings, encompassing multiple layers that can be customised according to your preferences.

Offer your customers an Uber-esque live tracking experience, complete with real-time monitoring of the driver’s location as they navigate to the customer’s destination. Dynamic ETAs are calibrated based on the driver’s position and traffic conditions, guaranteeing customers stay well-informed throughout the journey.

Enhance your Delivery In Full, On Time (DIFOT) performance with Radaro’s customer queuing feature. This capability grants your customers an extra layer of transparency regarding arrivals by offering dynamic updates as drivers progress through their stops throughout the day.

Capture customer feedback immediately after job completion through a 5-star rating system and comments. Radaro promptly escalates any low customer feedback based on a star rating threshold of your choice, utilising both email and API, enabling swift and efficient resolution of customer concerns.

Effortlessly gauge customer loyalty towards your brand and gather specific feedback for each business unit with Radaro’s leading-edge customer surveys and Net Promoter Score (NPS). These can be fully customised in various response formats for a comprehensive understanding of customer sentiment.

Radaro seamlessly integrates with 3rd party WMS, TMS, ERP, FMS, POS, CRM platforms via REST API.

Equip your call center and customer care teams with observer-only access that grants them comprehensive oversight of your outbound network. Through Radaro’s call center interface, your teams are empowered to offer superior customer support by providing real-time updates on job status, live queue positions, and estimated time of arrivals. Additionally, the availability of captured proof of delivery (POD) evidence within the system streamlines the process of dispute resolution.

Eradicate the need for drivers to rely on mental notes or physical paper by documenting in-field escalations that encompass crucial information pertaining to the task performed. Whether it’s identifying opportunities for customer upselling or relaying a request to contact a manager, Radaro delivers this information to you instantaneously via email or API.

Enhance your call center teams’ efficiency in managing customer delivery scheduling with Radaro Customer Scheduling. This tool offers insight into the availability of delivery or service call slots through a zone-based configuration. It adapts to customers’ preferences by dynamically updating slot availabilities in real-time based on a selection of their desired dates and times. This heightened visibility and responsiveness pave the way for a smoother and more tailored scheduling process.

Cloud-Based Dispatch Management

Enterprise grade modular software architecture at your fingertips

Simple Management Interface

With Radaro’s enterprise architecture, managing jobs and monitoring driver performance has never been easier. Our streamlined job management interface provides real-time visibility over all aspects of operations, including comprehensive reporting and analytics. And with everything accessible from a single source, you can enjoy a “god view” of your entire operation, giving you an elevated level of control and insight.

Efficient Route Optimisation

Radaro’s route optimisation engine is second to none when it comes to efficient delivery planning and sequencing. Our software takes into account a range of operational constraints, including vehicle capacity, driver availability, breaks, restrictions, and more. By factoring in these unique variables, Radaro helps you optimise your delivery routes and streamline your operations like never before.

Multiple Access Views

Radaro offers customised access levels and views tailored to specific stakeholders, catering to their respective roles. Whether it’s providing full operational management access, observer-only access, or restricted access to specific subset of data, Radaro ensures that your teams have the appropriate level of access they need.

Simplify your driver’s day

BYOD (bring-your-own-device) Driver Apps Native to iOS and Android

Driver Chain of Responsibility

Establish a fluid chain of responsibility for drivers through Radaro’s multi-level checklists. Radaro’s checklists are fully customizable, featuring immediate email escalations in cases of non-compliance, and include the ability to attach requisite photos and commentary.

Comprehensive Digital POD’s

Radaro’s top-tier Proof of Delivery (POD) recording process allows for limitless photo capture or upload, customer signatures with customised confirmation messaging, driver commentary, and PDF document scanning. This assures that Radaro serves as a unified platform for not just visual evidence, but for all aspects pertinent to your outbound jobs.

Efficient Route Optimisation

Radaro’s cutting-edge route optimization equips drivers with an intuitive, step-by-step job sequence complemented by an aerial overview of all essential job-related information. Drivers receive updates on delivery windows communicated to customers and real-time traffic-based arrival ETAs, effortlessly aligning their schedule for the day.

Transit Label & Barcode Scanning

Establish a driver chain of custody using Radaro’s Barcode and Transit Label scanning procedures. Radaro records both scan-on and scan-off events, which can effortlessly synchronise with in-house inventory systems, ensuring precise inventory tracking.

Elevate customer experiences

Seize complete control of your customer experience, from purchase to delivery!

Event-Based Customer Notifications

Alleviate customer apprehension and establish clear expectations through tailored event-based SMS and Email notifications. Radaro offers versatile notification settings, encompassing multiple layers that can be customised according to your preferences.

Customer Self-Scheduling

Empower your customers with full flexibility by enabling them to choose their desired delivery dates using Radaro’s Booking functionality. This avant-garde booking tool offers absolute control through zone-based delivery slot configuration, which dynamically updates slot availability in response to customers’ selections of preferred dates and times.

Live Tracking

Offer your customers an Uber-esque live tracking experience, complete with real-time monitoring of the driver’s location as they navigate to the customer’s destination. Dynamic ETAs are calibrated based on the driver’s position and traffic conditions, guaranteeing customers stay well-informed throughout the journey.

5 Star Feedback & NPS

Capture customer feedback immediately after job completion through a 5-star rating system and comments. Effortlessly gauge customer loyalty towards your brand and gather specific feedback for each business unit with Radaro’s leading-edge customer surveys and Net Promoter Score (NPS).

The proof is in the pudding!

Radaro’s modular technology reduces overhead costs and enhances operations by automating processes, accelerating documentation completion, and ensuring compliance no matter where you operate.

Analyse with Complete Transparency

Radaro Business Intelligence Reporting

Executive Summary Dashboards

Radaro’s specialised reporting dashboards, tailored for various stakeholders, empower your teams to effortlessly visualise a consolidation of crucial metrics such as DIFOT (Delivered In-Full, On-Time) rates, total distance covered, on-site service durations, customer feedback acquisition rates, average customer satisfaction scores, and beyond. Our data exploration feature further enriches analysis by facilitating the breakdown of data into more granular segments, such as geographical regions, individual drivers, brand categories, and other vital performance indicators.

Deep Operational Analytics

Conduct in-depth operational data analysis with a keen focus on driver performance metrics. Radaro’s robust, enterprise-class driver performance reporting offers unobscured insights into the performance of each driver, closely aligned with the key performance indicators set by the business. This includes metrics that gauge adherence to using Radaro’s technology compliantly.

Integrated Snapshot Reporting

Radaro’s integrated reporting feature enables swift access to vital job metrics and detailed job reports, all directly accessible from the management interface, streamlining the information retrieval process.

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