Miele’s digital journey to transform customer communication.

Miele's unwavering commitment to customer satisfaction and continuous enhancement of its service offerings have prompted the adoption of Radaro’s advanced delivery management software. This strategic move helps Miele to take the delivery of exceptional customer experiences to the next level and bolster operational efficiency across their global service network.

The Results With Radaro

SAP integrated across 32 regions
18-month global rollout
19 languages configured
Board and regional executive reporting
Enabled global service network CX

Company Overview

Miele, the renowned German family-owned company founded in 1899, is a global leader in premium domestic and professional appliances. Today, Miele’s core focus lies in crafting high-quality appliances for both home and professional use. With their motto “Immer besser” (Forever better), Miele is committed to continuously improving products and services, striving for excellence and innovation to surpass competitors. With a presence in nearly 50 countries, Miele blends wholly owned operations with export market representation on a global scale.

Industry
Retail/Service
Employees
Around 23,000 (2023)
Use Case
Customer Experience, Business Efficiency Optimisation

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Challenge

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Solution

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Outcome

Testimonials

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