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Service Technicans. Enabled.

Name: Radaro
Brand: Radaro
Rating: 4 (35 reviews)

Empower your service technicians with Radaro’s purpose-built functionality, driving on-road and backend efficiencies – all whilst creating data and transparency.

Powering Global Service Brands

Seeing is believing

Book a demo to see how Radaro can revolutionise your outbound service operations.

What Brands say about Radaro

Don’t take our word for it. See what our customers have to say.

The Radaro group is bold and yet responsible with the progression they make. The support exceeds expectation and their genuine desire to listen to their customer clearly drives them.

Customer Service Director

Real-time customer feedback in Radaro have resulted in a 25% increase in same-day dispute resolution within the first month implementation.

For Managers

In-Field Escalations

Eradicate the need for drivers to rely on mental notes or physical paper by documenting in-field escalations that encompass crucial information pertaining to the task performed. Whether it’s identifying opportunities for customer upselling or relaying a request to contact a manager, Radaro delivers this information to you instantaneously via email or API.

Live Location Tracking

Monitor your outbound teams in real-time through dynamic Estimated Time of Arrival (ETA) updates, live status updates on job progress, and granular turn-by-turn location tracking.

Technician Skill Sets

Regulate and manage technician workflows based on their skills, qualifications, or other constraints, ensuring precise job allocations to those who are best equipped to execute the tasks effectively.

For Drivers

Technician Safety Checklists

Ensure the safety and readiness of technicians to carry out tasks through comprehensive on-site checklists. Radaro Safety Checklists are fully customisable, allowing technicians to escalate responses by providing visual documentation and descriptive commentary.

Detailed Field Workorders

Empower your technicans with detailed job descriptions in rich text format that encompass an abundance of information, including order invoices and tabulated data. Further augment these descriptions with embedded repair instruction videos, Google Street Views, PDF documents, and much more – the possibilities are boundless.

Job Inspection Reports

Equip your technicians with the capability to conduct on-site inspections in the areas they will be operating in before commencing their tasks. Pre-inspections enable technicians to capture photos, obtain signatures, and add comments, providing vivid, visual documentation of the site’s condition both before and after the work, ensuring full transparency.

Field-Generated Workorders

Empower your technicians with the capability to create jobs while in the field, which are automatically synchronised with the Radaro management interface, ensuring seamless and transparent updates.

For Customers

Customer Self-Scheduling

Empower your customers with full flexibility by enabling them to choose their desired delivery dates using Radaro’s Booking functionality. This avant-garde booking tool offers absolute control through zone-based service slot configuration, which dynamically updates slot availability in response to customers’ selections of preferred dates and times.

Event-Based Customer Notifications

Alleviate customer apprehension and establish clear expectations through tailored event-based SMS and Email notifications. Radaro offers versatile notification settings, encompassing multiple layers that can be customised according to your preferences.

Customer Click-to-Call

Facilitate smooth customer communication through a click-to-call feature accessible directly from the customer’s live-tracking microsite. The click-to-call functionality can be configured to connect customers with the driver, a call center, or a store, as needed.

Customer Surveys and NPS

Effortlessly gauge customer loyalty towards your brand and gather specific feedback for each business unit with Radaro’s leading-edge customer surveys and Net Promoter Score (NPS). These can be fully customised in various response formats for a comprehensive understanding of customer sentiment.